School Policies

No Refund Policy, Cancellation & No Show Policy and Fees

Cancellation Policy

Just like all other driving schools, I 5 Driving School has a strict cancellation and no show policy. To Cancel a lesson, you must call our office at least 24 hours prior to your scheduled appointment time to give us notice or you will be charged a $75 cancellation fee. If you are calling during non-business hours to cancel a lesson, please leave the students name, appointment date, time and instructors name if known. This fee applies even if you are sick or for ANY other reason. 

We DO NOT confirm appointments by phone, please write your appointment date and time down. You are welcome to call our offices to confirm your appointment or to ask when your appointment is scheduled.  

If we show up to the lesson and the student is not there, our instructor will wait 15 minutes then they will leave and student will be charged $75 for a no show fee. If you running late, please call the office  at 760-690-3702 to let us know the status of your arrival so that we can let the instructor know to wait for you. 

If you do not show up to your lesson for any reason, you will be charged $75. 

You must have your permit with you for each lesson (copy is acceptable.) If we show up and you do not have your permit we cannot legally take you on the lesson and you will be charged $75 for not having your permit. Please make a few copies of your permit once the instructor has signed it. 

Note: On rare occasions I5 Driving School may have to cancel a lesson on short notice due to an instructor illness or some other unforeseen circumstance. I5 Driving School will not be liable for any Cancellation fee paid to the Student for us cancelling and rescheduling a lesson. 

Instructor Disclaimer

All efforts will be made to honor your instructor request. However in an unforeseen circumstance we reserve the right to change the instructor. If you have a special instructor request or prefer a male or female instructor, please let the office know so that we can note your student account. 

Note: Due to the increased cost of doing business, we have increased our Cancellation / No Show Fees to $75 effective 3/14/22.

No Refund Policy

UNDER NO CIRCUMSTANCE WILL CASH OR CREDIT REFUNDS BE GIVEN AFTER REGISTERING WITH OUR SCHOOL 
ONLINE, ON THE PHONE or IN OUR OFFICE. IF YOU ARE UNSURE IF WE HAVE AVAILABILITY, PLEASE CALL OUR OFFICE SO THAT WE CAN GIVE YOU OUR LESSON AVAILABILITY PRIOR TO REGISTERING. 
 
We also do not give refunds for Students who move or relocate and those lessons cannot be transferred to 
another student. If you need your lessons all completed in a short period of time, please check with our offices
prior to registering with our school.   

No completion certificates will be issued until all fees are paid. 

Privacy Policy

I 5 Driving School respects your privacy and we do not rent, sell, or lease your information to any third party. The details containing your electronic payment are securely transmitted from our payment gateway to our credit card processor for the sole purpose of authorizing your transaction so that we may provide our goods and services to you, the client.
By using this website, you consent to our use of your information as described in this Privacy Policy (last revised on May 1, 2013). We reserve the right to change our privacy policy at any time without advance notice. Should a new policy go into effect, we will post it on this site, and the revised policy will apply only to information collected thereafter.

Your visit on our site is tracked through a standard web traffic statistics program, which keeps records of traffic on the site. Our server automatically collects data about your server’s Internet address when you visit us. When you request pages from our web site, our servers may log your IP Address.

User information may be disclosed to government authorities or other third parties when required or permitted by law, including, but not limited to, in response to court orders and subpoenas. We also may disclose user information in connection with investigations or when we have reason to believe that someone is causing injury to or interference with our rights or property.

Time Period to Complete Course

Online and In-Class Drivers Education Courses must be completed within 6 months of registration unless otherwise agreed to in writing by Driving School and Student. Behind the Wheel lessons must be completed within 1 year of registration or there may be a $75 per lesson fee charged for any lessons still remaining unless otherwise agreed upon in writing by Driving School and Student. We asked that if you are having trouble completing your course (Drivers Ed or Behind the Wheel) that you contact our offices to make arrangements for additional time. We understand things come 
up and are willing to work with all of students.
Service Areas



Pick up Policy / Location Serviced

We offer Free Pick up and Drop off at Home, School or Work in most areas. However, there are certain cities and areas that we do not travel to for our driving lessons. If you live in Anza, Valley Center, La Cresta, De Luz or Horsethief Canyon. We have designated pick up locations for these areas. Please call our office to make arrangements for pick up.

In addition, we do not allow our cars to drive on dirt roads or driveways. If you live on a dirt road, please let us know so that we can arrange a location to meet you that is on a paved road.



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